ServiceTechnology in Hospitality: The Balance Between High-Tech and High-Touch
Navigating the integration of artificial intelligence, digital systems, and robotics while preserving the human warmth that defines exceptional service.
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ServiceNavigating the integration of artificial intelligence, digital systems, and robotics while preserving the human warmth that defines exceptional service.
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EmploymentA friendly guide for curious readers and aspiring professionals exploring the world of hospitality.
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Ratings SystemsDemystifying Forbes, AAA, and industry rating systems while understanding what guests can realistically expect at each level.
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ServiceExploring the fundamentals of warmth, communication, timing, and guest care.
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ServiceA behind the scenes exploration of the teams, positions, and coordination that transform buildings into welcoming destinations.
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ServiceAn introductory exploration of the fundamental principles that distinguish exceptional hotels and restaurants from merely adequate ones.
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